CMTO has released a new Standard to ensure Registered Massage Therapists/Massage Therapists (RMTs/MTs) collect Personal Health information (PHI) that is necessary and relevant in a client-centred, respectful way. The Standard of Practice for Collecting Personal Health Information (PHI) from Clients, comes into effect on November 1, 2025. This timeline ensures RMTs/MTs have five months to review the Standard, including it being featured in September’s STRiVE’s Be the Best You Can Be E-Learning module. As of this date, all RMTs/MTs are responsible for adhering to this Standard within their practice. CMTO will not conduct routine audits of PHI forms, or review forms on a request basis. Our focus is on supporting your implementation of client-centred practices.

CMTO developed this Standard through open consultations with RMTs/MTs, members of the public, and other stakeholders. As healthcare professionals, RMTs/MTs need PHI to deliver quality tailored care and clients need to share only the health information that is necessary and relevant to receive personalized care. This Standard helps RMTs/MTs and clients have open conversations, as it specifies the PHI RMTs/MTs must ask, must never ask, and may ask clients for under certain circumstances to provide safe and effective Massage Therapy care.

Why is this Standard important for RMTs/MTs?

Each client has unique needs and preferences when seeking Massage Therapy. This Standard sets forth requirements for collecting PHI using a client-centred approach. It prevents the RMT/MT from over-asking clients for unnecessary health information and provides greater comfort for clients by avoiding potential discrimination and stigma (e.g., intrusive questions unrelated to care). RMTs/MTs must apply professional judgment and limit PHI collection to only what is relevant and essential for safe and effective Massage Therapy treatment.

How should RMTs/MTs prepare to use this Standard?

Read:

• Standard of Practice – English, French: Full text and requirements.
• Standard Spotlight – English, French: Summary and key takeaways.

Use Resources:

• Flowchart – English, French: Step-by-step guide for PHI collection.
• Client Resource – English, French: A printable handout for clients.
• Video: A video that can be shared on social media and with clients.
• FAQs: Questions you may have about the new Standard

If you have questions about the Standard, email our Practice Specialist at practicespecialist@cmto.com.