Portal FAQs

Logging In 

  • If you are registered with CMTO as a Registered Massage Therapist (RMT/MT), log in through the Registrant Login. The Registrant Login is linked in the top right corner (desktop) or top right menu (mobile) of the CMTO website 
  • If you are an Applicant, meaning that you have passed the certification exams and are eligible to apply to become an RMT, log in through the Applicant Login. The Applicant Login link was e-mailed to you after you passed the exams. 

  • If you are a new applicant, log in through the Applicant Login 
    • You can also find the link to the Applicant Login in the e-mail that you received telling you that you’re eligible to apply. 
  • Click Forgot Password to activate your account and set your password.  
  • Enter the e-mail address associated with your eligibility email and click Reset Password. 
  • Check your e-mail for a temporary password. You should receive it within a few minutes. 
  • Go back to the portal and return to the login page. 
  • Enter your e-mail address and the temporary password and click Sign In. 
  • Choose and answer three security questions and click Submit.
    • Answers to security questions are case-sensitive (e.g., “answer” is different from “Answer”). 
    • You will have to answer one of these questions every time you log in, so please keep your answers handy. 
  • Set a new password and click Submit.
    • Your password must be at least eight (8) characters long and contain:
      • At least one (1) upper case letter;
      • At least one (1) number; and
      • At least one (1) special character (e.g., ! @ # ?).
      • The system will not accept your first name, last name, address, city, province, postal code, birth date or commonly used words like “password” as part of your password.

  • Access the portal by clicking on the Registrant Login link in the top right corner (desktop) or top right menu (mobile) of the CMTO website.  
  • Enter the same e-mail address and password used to log in to the Applicant Portal and click Sign In. 
  • Answer the security question with the same answers that you set for the Applicant Portal. 
  • If you have forgotten the password or security question answers that you set for the Applicant Portal, follow the I forgot my password instructions below to reset your password and security questions. 

  • The system will only send temporary passwords to the e-mail address that the College has on file for you.  
  • Check your junk mail or spam folder for the e-mail. 
  • Add ‘noreply@thentiacloud.com’ to your e-mail’s whitelist or safe sender list and then request your temporary password again. ‘noreply@thentiacloud.com’ is the e-mail address from which the e-mails with temporary passwords are sent. 

  • If you’re copying and pasting your password from the e-mail you received, please ensure there are no extra spaces or periods at the end. 
  • If you requested multiple temporary passwords, only the most recent one will work. 
  • If you’re an applicant, check that you’re not using the Registrant Login, which is only for already registered RMTs. The Applicant Login is linked in the email you received letting you know that you are eligible to apply. 

  • Your password must be at least eight (8) characters long and contain: 
    • At least one (1) upper case letter;
    • At least one (1) number; and
    • At least one (1) special character (e.g., ! @ # ?).
    • The system will not accept your first name, last name, address, city, province, postal code, birth date or commonly used words like “password” as part of your password. 

  • If you’re copying and pasting your password from somewhere, please ensure there are no extra spaces or periods at the end.  
  • Security questions are case-sensitive (e.g., “answer” is different from “Answer”). 

Locked accounts are unlocked by CMTO staff at the beginning of every business day. If you have been locked out of your account, try again next business day. If it’s urgent, contact registrationservices@cmto.com to have staff reset your account. 

  • Click Forgot Password. 
  • Enter the e-mail address that you have on file with CMTO and click Reset Password. 
  • Check your e-mail for a temporary password. You should receive it within a few minutes. 
  • Go back to the portal and return to the login page. 
  • Enter your e-mail address and the temporary password, and click Sign In. 
  • Choose and answer three security questions and click Submit. 
    • Security questions are case-sensitive (e.g., “answer” is different from “Answer”).
    • You will have to answer one of these questions every time you log into the portal, so please keep your answers handy.
  •  Set a new password and click Submit.
    • Your password must be at least eight (8) characters long and contain:
      • At least one (1) upper case letter;
      • At least one (1) number; and
      • At least one (1) special character (e.g., ! @ # ?).
      • The system will not accept your first name, last name, address, city, province, postal code, birth date or commonly used words like “password” as part of your password.

 

Using the Registrant Portal 

The system has the option of using a different e-mail address for correspondence and for logging in to the portal. To use the same email for both, you must change it in both places outlined below.

  • To change the e-mail address that the College sends correspondence to:
    • Click on Personal Information in the menu.
    • Scroll down to E-mail for College Communication and change your email address.
    • Scroll down to the bottom of the page and click Save.
  • To change the e-mail address that you use to log in:
    • Click on Account Settings in the menu.
    • Under Change E-mail, enter your new email twice.
    • Click Save.

  • Click Personal Information in the menu to change your home mailing address, home phone number, prefix for correspondence and preferred language. 
  • Click Name Change Request in the menu to submit a request to change your name. Legal documentation of your name change is required, and you will have to pay for a wall certificate with your new name. 
  • Contact registrationservices@cmto.com to change your gender. No documentation is required. 

  • Click Practice Location Summary in the menu. 
  • To add a practice location, click Add New and fill out the form. 
  • To edit a practice location, find the practice location in the list and click its Edit button, and make changes as needed. 
  • Practice locations cannot be removed, but you can set an end date to indicate when you no longer work there. Once you’ve set an end date and the date has passed, that practice location will no longer show on the Public Register. 
  • To change your primary practice location, set “Is this your primary practice location?” to Yes for your primary location, and No for your other locations. You should only have one location set as your primary location. 

  • Click Professional Liability Insurance in the menu. 
  • To add a new insurance record, click Add New and fill out the form. 
  • If required, you can also upload your Certificate of Insurance directly in the form. 
  • Previous insurance records cannot be removed. If there is an error in a previous record that you need corrected, contact registrationservices@cmto.com. 

  • Click Registration Change Request in the menu and follow the instructions. 
  • If you’re changing from a General Certificate to Inactive, you can set the date on which you want the change to take effect. The earliest date you can choose is the next day. 
  • If you’re changing from Inactive to a General Certificate, the change will take effect:
    • the next day if you’ve paid by credit card
    • once payment is received and processed by CMTO staff if you’ve paid by money order or bank draft. 

  • Click Resignation Request in the menu and fill out the form. 
  • You can set the date on which you want the resignation to take effect. The earliest date that you can choose is the next day. 

  • Click STRiVE in the menu and you will be redirected to the STRiVE platform. Once logged in to the portal, you are automatically logged in to STRiVE.  

Click Account Settings in the menu.

  • To change your password:
    • Scroll down to Password Reset.
    • Enter your new password twice and click Save.
    • Your password must be at least eight (8) characters long and contain:
      • At least one (1) upper case letter;
      • At least one (1) number; and
      • At least one (1) special character (e.g., ! @ # ?).
      • The system will not accept your first name, last name, address, city, province, postal code, birth date or commonly used words like “password” as part of your password.
  • To change your security questions:
    • Scroll down to Two-Stage Authentication: Security Questions Reset.
    • Choose your new security questions and answers and click Save.
      • Security questions are case-sensitive (e.g., “answer” is different from “Answer”).
      • You will have to answer one of these questions every time you log into the portal, so please keep your answers handy.

For security purposes, all accounts automatically log out after 15 minutes of inactivity (not clicking anything in the portal). 

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