Policy: Request to Remove Contact Information from the Register
Summary:
The College must maintain a public register that displays a contact information, for every registrant who holds a General certificate of registration. Contact information includes business information and a registrant’s name.
In rare cases, a registrant may request to remove their contact information from the College’s public register due to a safety concern.
This policy sets out the College’s legislative mandate to maintain a public register and the process to follow should a registrant wish to make a request to remove their contact information from the public register. All requests are reviewed by the Office of the Registrar on a case-by-case basis.
Background
Pursuant to section 23(2)(2) of the Health Professionals Procedural Code (the Code), the College of Massage Therapists of Ontario’s (CMTO) Registrar must maintain a public register that displays contact information for every registrant who holds a General certificate of registration.
In rare cases, a registrant may request to remove their business contact information from CMTO’s public register. Each request is reviewed by the Office of the Registrar in accordance with section 23(6) of the Code which states that the Registrar may refuse to disclose to an individual or to post on the College’s website an address or telephone number or other information designated as information to be withheld from the public in the by-laws if the Registrar has reasonable ground to believe that disclosure may jeopardize the safety of an individual.
Policy
If a registrant wishes to have their contact information removed from CMTO’s public register due to safety concerns, they must submit a request in writing to Registration Services. The Registrar will review each request on a case-by-case basis and may require further information or documentation from the registrant to support the request.
The registrant will be notified in writing of the Registrar’s decision and, if approved, the registrant’s contact information will be removed from the public register immediately.
Annually at renewal, registrants whose contact information has been removed from the public register will be contacted to determined whether the reason for this removal still exists.
Adopted: April 17, 2019
Revised: April 12, 2023
Updated to reflect wording and numbering of amended Registration Regulation: July 1, 2024
