CMTO Confirms Investigation into Voyeurism Allegation – Updated

TORONTO, June 22, 2016 – It has recently come to the attention of the College of Massage Therapists of Ontario (CMTO) that James Ward, Registered Massage Therapist (RMT) and owner of Queen Street Wellness in Kitchener, Ontario has been charged with voyeurism. On June 13, 2016, CMTO appointed an investigator, and the College has commenced an investigation into these allegations. CMTO is cooperating with the Waterloo Regional Police on their investigation of the same matter.

CMTO’s public register notes several conditions of release imposed by police on James Ward as of June 12, 2016:

  1. No direct or indirect communications with any current or former clients associated with Queen Street Wellness, Kitchener, Ontario;
  2. Not to practise Massage Therapy or perform any duties as provided by a Registered Massage Therapist;
  3. Not to possess any technology capable of recording and/or storing of photographic and digital images; and
  4. To notify the police of any change of address, employment or occupation.

The mandate of the College is to ensure that the public interest is at the core of all CMTO activities. The College’s focus is on client needs, including the right to the provision of high-quality, safe and ethical healthcare from RMTs who are held accountable for the care they provide to the public of Ontario.

Transparency is paramount at CMTO. Upholding these values involves balancing the principles of public protection and accountability with fairness and privacy. CMTO makes as much information available to the public as is permitted by legislation.

Members of the public can look up any RMT in Ontario on CMTO’s public register. This contains up-to-date information on every RMT or registrant in the province, including those who are no longer practising:

To read more about the charges against James Ward, see the statement issued by Waterloo Regional Police, here:

About the College of Massage Therapists of Ontario (CMTO)
CMTO is the not-for-profit organization established by the provincial government to regulate the conduct of Registered Massage Therapists (RMTs) in the province of Ontario through the provisions of the Regulated Health Professions Act, 1991 (RHPA) and the Massage Therapy Act, 1991. CMTO is dedicated to excellence in protecting the public’s interest, guiding its registrants and promoting the highest possible quality of the practice of Massage Therapy.


For more information, contact:
Megan Mueller
Manager, Communications
416-489-2626 ext. 111