Transparency

At the College of Massage Therapists of Ontario (CMTO), we are committed to enhancing transparency in our processes, decision-making and information disclosure. The goal is to ensure that members of the public have a clear understanding of CMTO’s role and access to sufficient information (using the CMTO’s public register) to make informed healthcare choices.

CMTO adopted transparency as one of three, long-term goals within its 2016-2018 Strategic Plan. Appreciating the importance of this goal, it was carried forward to the 2019-2021 Strategic Plan.

Transparency Principles

Consistent with many other regulated health Colleges, CMTO adopted the following transparency principles, developed by the Advisory Group for Regulatory Excellence. The following principles will guide CMTO’s future decisions about publicly available information:

  1. The public needs access to appropriate information in order to trust that this system of self-regulation works effectively.
  2. Providing more information to the public has benefits, including improved client choice and increased accountability for regulators.
  3. This information needs to be relevant, credible and accurate.
  4. In order for information to be helpful to the public, it must be timely, easy to find and understand, and provide context and explanation to enhance understanding.
  5. Certain regulatory processes intended to improve competence may lead to better outcomes for the public if they happen confidentially.
  6. Transparency discussions should balance the principles of public protection and accountability, with fairness and privacy.
  7. The greater the potential risk to the public, the more important transparency becomes.
  8. Information available from Colleges about registrants and processes should be similar.

Background to Transparency Initiative

On October 4, 2014, the Honourable Dr. Eric Hoskins, Minister of Health and Long-Term Care wrote to all health regulatory Colleges to request information on transparency and accountability initiatives within each College – effectively mandating transparency as a top priority across the province’s regulatory Colleges. Read the letters and CMTO’s response below:

Minister’s Letter to Health Regulatory Colleges
Assistant Deputy Minister’s Letter to Colleges
CMTO’s Response to Ministry

Well-informed Public and Clients of Massage Therapists (“MTs” or “RMTs”).

Since 2014, CMTO has undertaken a number of initiatives to enhance transparency in our processes, decision-making and information disclosure, including:

  • Making additional information about discipline publicly available, including the date of referral, the status of the matter before the Discipline Committee and a summary of the allegations;
  • Making additional information about RMTs publicly available through CMTO’s public register, including: former legal names under which the registrant had practised as an RMT, decisions of the Inquiries, Complaints and Reports Committee (ICRC) that result in a caution or a Specified Continuing Education or Remediation Program (SCERP) and criminal findings/convictions and bail conditions;
  • Posting discipline decisions from 2016 onward on the Canadian Legal Information Institute’s website;
  • Posting all CMTO Council meeting materials on the CMTO website at least one week prior to the date of the meeting;
  • Launching a public awareness campaign encouraging clients of RMTs to check the public register before booking their next Massage Therapy appointment; and
  • Implementing the Protecting Patients Act, 2017, which amended sections of Regulated Health Professions Act, 1991, including publishing more information about RMTs on CMTO’s public register.

Learn more about CMTO’s public register and find information that is publicly available about RMTs in Ontario.