Registrar Report Investigations

Separate from the Complaints Process, concerns related to a Massage Therapist’s conduct, competence or capacity to practise the profession of a Massage Therapist may also be brought to the attention of the College through mandatory reports from other Massage Therapists or healthcare providers, as well as through information from a variety of other sources. This information might include a criminal case being reported in the newspaper or there may information provided by an employer or insurance company who may choose not to file a formal complaint or go through the complaints process.

The Registrar will consider the information and College staff will verify the information if possible. If further inquiries are required, a formal investigation may be conducted, the results of which would be considered by the members of the Inquiries, Complaints and Reports Committee (ICRC).

The Registrar Report Investigation process is similar to that of the complaints process. The registrant will receive a Notice of the Registrar’s Report, together with the results of the investigation. The registrant then has the opportunity to provide a written response to results of an investigation.

The ICRC panel has the power to take one or more of the following actions:

  • Refer a registrant to the Discipline Committee in relation to specified allegations of professional misconduct;
  • Refer the registrant to another panel of the ICRC for incapacity proceedings;
  • Require the registrant to appear before the panel or another panel of the Committee to receive a verbal caution;
  • Require the registrant to complete a specified continuing education or remediation program;
  • Take no further action.

More information about the Registrar Report investigations process is available in the registrant fact sheet (Coming Soon).