How Regulation Protects You


The College of Massage Therapists of Ontario is one of more than 21 health regulatory colleges established in Ontario by the provincial government. Not to be confused with educational facilities that train new health professionals, these regulatory Colleges were established by the Ontario government to protect the right of the Ontario public to safe, effective and ethical care.

Through legislation and regulations that have been put into place, as well as standards and policies set by this and other Colleges, regulated healthcare professionals are accountable to their regulatory College for the quality of care they provide.

Here are just a few examples of how the College of Massage Therapists of Ontario protects the public:

Professional Conduct – If you have a concern or complaint about the Massage Therapy treatment you received from a registrant, you can initiate a complaint with the College for formal investigation through the complaints process. As well, Massage Therapists (and their employers) are obligated to make certain mandatory reports relating to abuse of clients, employment terminations due to professional misconduct, incompetence or incapacity, offenses, negligence, malpractice and child abuse, which become part of the Public Register.

Registration – The College is responsible for ensuring that registrants have met the educational requirements and standards of qualification to become registered and practise Massage Therapy in Ontario. The College handles initial registration and entry to practise, as well as annual registration renewal.

Quality Assurance – The College’s quality assurance program promotes continuing competence and continuing quality improvement among the registrants, addresses changes in practice environments, and develops standards of practice, and incorporates advances in technology and changes made to entry to practise competencies and other concerns into guidance relating to registrants’ practices.

Client Relations – The College’s mandated Client Relations Committee has oversight for concerns relating to the therapist-client relationship, ensuring that you receive safe and ethical, client-centred healthcare. Central to this function is prevention of all forms of abuse. The College maintains a zero tolerance policy for sexual abuse and has education programs in place focused on abuse prevention.

Discipline – Through a transparent Discipline process that is accessible by the public, the College deals in a fair and just manner with any registrant who has fallen beneath the standards of practice or committed an act of professional misconduct.

The public can have confidence in the knowledge that only registrants of the College – regulated, highly trained health professionals – can use protected title RMT and hold themselves out to be a Registered Massage Therapist. To be certain that you are consulting with a regulated health professional, check the Public Register on the website to ensure that they belong to the College. In a similar fashion, each of the other 20 regulatory health Colleges in Ontario have websites with an online Register of Registrants which you can access to obtain information about the regulated health practitioners who belong to each College. For more information regarding other health regulatory Colleges, please go to the Federation of Health Regulatory Colleges of Ontario through the link in the Resources section.