As an alternative to the full Complaints Process, the College offers a voluntary and confidential program for the resolution of some complaints, called an alternative dispute resolution (ADR).
ADR provides an opportunity for a complaint to be resolved by way of a negotiated settlement of the issues or concerns raised in the complaint. It is not suitable for all complaints and the Code sets out that no matters involving serious allegations of professional misconduct, such as sexual abuse and allegations of dishonesty or fraud, can be referred to an ADR process.
Before a complaint can be referred to the ADR process, under provisions of the Code, the Registrar will identify if it is an appropriate case for ADR and then seek the consent of both parties to the complaint to participate in the ADR process.
The ADR process involves a facilitator who works in a respectful and confidential way with the parties involved in the complaint to simplify the issues and enhance the ability to reach a settlement that is agreeable to both parties. The facilitator is a neutral person, not on the College’s staff or a College Committee. The College pays for any reasonable costs and expenses of the facilitator.
Any agreements reached must be accepted by a panel of the Inquiries, Complaints and Reports Committee who will review the settlement to ensure it maintains protection of the public interest. If for some reason the ADR process does not result in a negotiated settlement or the settlement is not agreed to by a panel of the ICRC, the complaint will continue through the complaints process. It is important to note that the time limit to dispose of the complaint will continue while a matter is under the ADR process, as a measure to ensure the ADR process does not prolong the time needed to complete a complaint matter.