CMTO gives Certificates of Registration (Wall Certificate) and registration numbers to all registrants.  Registrants are to keep these safe and secure so they are not misused by anyone who is not officially registered.

Below are some answers to frequently asked questions about Wall Certificates:

I practise Massage Therapy at multiple locations; can I make a request for more than one Wall Certificate from the CMTO?

Each Registered Massage Therapist/Massage Therapist (RMT/MT) is issued a single Certificate of Registration and registration number, which remains the property of CMTO. RMTs/MTs must display the Certificate of Registration at their primary place of practice. For those practising at multiple locations, the public, clients, and employers can verify an RMT’s/MT’s registration through CMTO’s Public Register.

I am retiring at the end of this year; do I have to return my Wall Certificate to the CMTO?

RMTs/MTs are not required to return their Certificate of Registration to the CMTO. However, if an RMT/MT is retired, the Wall Certificate cannot be displayed where the public can see it. Keep it for personal use only.

My employer and/or my client’s insurance company would like to verify my current registration with CMTO and have asked to see my Wall Certificate. Can I send a photocopy of my Wall Certificate to them?

The Certificate of Registration and its associated registration number are prohibited from being transferred, reproduced, or replicated in any form. Anyone looking to verify a registrant’s registration should visit CMTO’s Public Register.

My Wall Certificate has been damaged (or lost); how can I get a new one from CMTO and is there a fee?

To request a replacement Wall Certificate, select the Document Request option located on the left-hand side of the screen when logged into CMTO’s Registrant Portal. The fee for a replacement Wall Certificate is $50.

I recently had a legal name change; can I get a new Wall Certificate to reflect my current name? What should I do with the Wall Certificate I have now?

RMTs/MTs must submit a Name Change Request through CMTO’s Registrant Portal. The Name Change option is located on the left side of the screen.

A $50 fee applies to update the Public Register and a replacement Wall Certificate.

If there are any questions about Wall Certificates, please review the Certification of Registration policy or email registrationservices@cmto.com.