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Filing a Complaint
A complaint must be received by the Registrar in writing,
recorded on audio tape or on video, submitted on disk or on
other permanent medium. The complaint should include: the
name of the massage therapist, the time, place, date(s) and
details of the event(s). There is no time limitation on filing
a complaint with the College.
Due to confidentiality the college asks that you do not send your complaints by e-mail.
To ensure confidentiality it is recommended that you send your complaint to the College
by mail or fax. The college will provide an acknowledgement of the complaint to you and
that will confirm the commencement of the complaints process for the purposes complying
with the time limits set out under the Regulated Health Professions Procedural Code ("the Code").
For your assistance we have developed a complaints form that
you may wish to use. This template has been developed to ensure
that all necessary information is included in your letter
of complaint.
 DOWNLOAD
a Complaints Form |
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